We are maintaining our warehouse and customer service teams with minimum numbers so that we can continue to send out ultra-lightweight gear across the world. With countries at various stages of Covid-19 infection, including some that have relaxed restrictions, we want to continue to offer our products and advice to our customers, so long as we can do this without risking our colleagues, customers or community.
In order to continue in this way we are carefully following UK Government guidelines, and those things that can be done remotely, by people working from home (such as Newsletters, purchasing functions and website maintenance), are being done in that way.
The UK Government documents, released following the Prime Ministers televised address of the evening of the 23rd March 2020 included the statement that “Online retail is still open and encouraged and postal and delivery service will run as normal.”
Covid-19 impact on returns
Due to the need to quarantine returns for 72 hours and reduced staffing levels as a result of social distancing requirements, it is currently taking longer than usual to process returns. Please allow 5 working days for your return to be processed and any exchanges or refunds to be arranged.
We apologise for any inconvenience and will endeavour to process returns as quickly as possible.
We have implemented all the recommendations of the UK Government in order to protect our colleagues at work, our customers and our community, here's what we've done so far:
The situation in the UK has been changing rapidly and restrictions have been tightened on a virtual daily basis, we follow any announcement very closely to see if the advice affecting our business has changed. At the present time we are OK to operate, in fact online retailers are being encouraged to continue operating subject to the well-documented guidelines.
If this changes we will scrupulously comply with any new instructions.
We'd just like to say thank you to our customers, many longstanding, for your continued support. If we can point to any good news in the current emergency lets highlight the reduced pollution around the world that's literally giving our planet a 'breather'.
Our open and wild places are waiting for us when this is over. Best wishes, look after each other and stay safe.