Position: Customer Service and Administration Team Leader

Location: Teesside
Permanent: Full Time, 37.5 hours per week
Salary: £23,500 p.a.

Join a company that's going places

Ultralight Outdoor Gear is a growing retailer of outdoor clothing and equipment for backpacking, trekking, adventure racing and adventure travel based on Teesside. The company evolved out of a passion for backpacking and a love of the outdoors with the idea to bring the best lightweight kit together under one virtual ‘roof’.

We are currently recruiting a Customer Service and Administration Team Leader to join our team based in the North East of England. There is a dual focus within this role encompassing the customer service functions and also business administration.

The customer service element oversees all aspects of the customer service experience including our showroom. The business administration element includes maintenance of financial records, managing the building and ensuring compliance with legal requirements.

This position is a part of the customer service team, reporting to the Purchasing and Customer Service Manager.


Duties will include but not be limited to:

·         Working effectively with the customer service and showroom team

·         Implementing customer service processes to ensure high levels of service

·         Maintaining financial records for the business

·         Building maintenance

·         Health and safety

·         Regulatory compliance

The successful candidate must have:

Essential Requirements:

  • Articulate with excellent written and oral skills
  • Strong problem-solving skills
  • IT literate including good knowledge of Excel spreadsheets
  • Willingness to learn
  • Extremely organised with a high attention to detail
  • Patience and an empathy with customer’s needs
  • Experience of working within a team and managing people
  • Good knowledge of outdoor clothing and equipment and their technologies
  • Knowledge and passion for the outdoors and the outdoors industry
  • GCSE equivalent in Maths and English
  • Familiar with accounting processes within a business environment

Desirable Requirements:

  • Experience within a mail order business
  • Working within a customer service team
  • Use of customer relationship software
  • Management within a retail environment
  • Keen backpacker
  • Knowledge of health and safety


We are based in the North East of England and are passionate about the outdoors, if you are too you may be interested to know that we:

  • Have a generous staff discount scheme
  • 22 days holiday per year increasing to 25 days with each year of service (plus Bank Holidays)
  • Allow extra time off and part fund relevant backpacking adventures
  • Have a fully funded annual backpacking trip to Scotland or the Lake District
  • Enjoy a relaxed working environment with a casual dress code


If you would like to be considered for this position, please send your CV with a covering letter to

or by post to:

Joel Brennan, Purchasing and Customer Service Manager, Ultralight Outdoor Gear Ltd, Unit 2 Tees Valley Court, Glenarm Road, Wynyard, County Durham, TS22 5FE


Closing date for applications is Friday 17th July 2020.